Privacy Policy

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address
• Business Information: Company details, industry sector, product specifications, and technical requirements
• Communication Data: Records of inquiries, quotes, orders, and correspondence with our team
• Technical Data: IP address, browser type, device information, and usage patterns when visiting our website
• Transaction Data: Purchase history, payment information (processed through secure third-party providers), and shipping details

We use the information we collect for the following purposes:

• Business Operations: Processing quotes, orders, and delivering products and services
• Customer Service: Responding to inquiries, providing technical support, and maintaining customer relationships
• Product Development: Understanding customer needs and improving our anilox roller solutions
• Marketing Communications: Sending product updates, industry news, and promotional materials (with your consent)
• Quality Assurance: Monitoring service quality and ensuring compliance with specifications
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights
• Website Analytics: Improving website functionality, user experience, and content relevance

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party logistics, payment processors, and IT service providers who assist in business operations
• Business Partners: Authorized distributors and equipment manufacturers when necessary for order fulfillment
• Legal Requirements: Government authorities or law enforcement when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality and secure access
• Performance Cookies: Collect anonymous data about how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits across websites to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Oppose processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements
• Provide ongoing customer support and warranty services

When data is no longer needed, we securely delete or anonymize it according to industry best practices.

AniloxPro operates globally, and your information may be transferred to and processed in countries outside your jurisdiction, including China. We ensure that:

• Adequate data protection measures are in place
• Transfers comply with applicable data protection laws
• Standard contractual clauses or other approved mechanisms are used when required

By using our services, you acknowledge and consent to such transfers.

Our website may contain links to third-party websites, including suppliers, partners, or industry resources. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

Our services are intended for business-to-business (B2B) use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations.

We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered customers (for material changes)

Your continued use of our services after any changes indicates your acceptance of the updated policy.